Order Cancellation Policy

1. Cancellation Eligibility

Our store allows order cancellations under the following conditions:

• Orders that have not yet been shipped and were placed within the last 48 hours may be canceled upon customer request. In such cases, a full refund will be issued.

• If an order has already been shipped or more than 48 hours have passed since the order was placed, cancellation is no longer available. 

The customer must wait for delivery and initiate a return request in accordance with our return process.

2. Cancellation Request Procedure

To request an order cancellation, customers must contact our support team through email or phone.

The request must include:

• The order number

• Proof of payment (such as a receipt or screenshot) to assist with verification

Providing complete and accurate information helps ensure timely processing.

3. Cancellation Review and Refund Processing

Once a cancellation request is received, our store will review the provided details.

If the order meets the cancellation requirements, the cancellation will be processed promptly, and a confirmation message will be sent via email.

Refunds are initiated within 1–6 business days and will be issued using the same payment method selected at checkout.
The exact timing may vary depending on the customer’s bank or payment service provider.

4. Customer Support Contact Information

For questions regarding order cancellations, refunds, or related assistance, please contact our customer support team:

Email: deals@casauphub.com
Phone: +65 (942) 65063
Address: APT BLK 38D BENDEMEER ROAD #14-860, SINGAPORE 334038, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM
Delivery Area: United States

Our store is committed to handling cancellation requests clearly and efficiently, ensuring customers receive timely support throughout their shopping experience.