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Product Warranty Policy

1. Warranty Coverage

All products sold through our website are covered by an applicable product warranty under United States consumer protection standards.

This warranty applies to manufacturing defects and functional issues that prevent normal use of the product.
Coverage is limited to products used under normal conditions and in accordance with their intended purpose.

2. Warranty Period

The warranty period follows applicable legal requirements and reasonable industry standards within the United States.

During the warranty period, customers may request assistance if a product shows defects that are not caused by misuse, improper maintenance, or incorrect assembly.

3. Warranty Conditions

The warranty covers only the following:

  • Manufacturing defects

  • Verified structural or functional failures

The warranty does not cover:

  • Damage resulting from improper or unintended use

  • Normal wear and tear

  • Damage caused by incorrect assembly or failure to follow instructions

  • Modifications or alterations made by the user that affect product integrity

To remain eligible for warranty coverage, products must be used, handled, and maintained according to provided instructions and recommendations.

4. Warranty Claim Procedure

To submit a warranty request, customers must contact us and provide the following information:

  • Order number

  • A detailed description of the issue

  • Photos or evidence clearly showing the defect

Additional information may be requested to properly assess the claim.

5. Evaluation and Resolution

After reviewing the warranty request, our store may offer one of the following solutions, depending on the nature of the issue:

  • Product repair

  • Replacement with the same or an equivalent item

  • Full or partial refund

The selected solution will depend on defect severity, product availability, and practical resolution options.

6. Processing Time

Warranty requests are reviewed and addressed within a reasonable timeframe after submission.

Processing times may vary depending on the complexity of the issue and any required technical evaluation.

7. Customer Responsibilities

Customers are responsible for:

  • Proper storage and care of the product

  • Following usage and assembly instructions

  • Providing complete and accurate information to support the warranty claim

The warranty does not apply to damage caused by negligence, misuse, or unauthorized modifications.

8. Customer Support Contact Information

For warranty-related questions or assistance, please contact our customer support team:

Email: deals@casauphub.com
Phone: +65 (942) 65063
Address: APT BLK 38D BENDEMEER ROAD #14-860, SINGAPORE 334038, SINGAPORE
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM
Delivery Area: United States

Our store is committed to providing clear, reliable, and customer-focused warranty support, ensuring products meet expected standards of quality and durability.